We had used the cutting hedge for the past few summers and were quite happy, so were confused when this spring had come and we still hadn't had anyone out to cut the lawn. Upon attempting to contact the owners through phone and email, I finally received an email from "Dan", stating that he had taken over the business and the transition was bumpy at best. I was a little wary about him sharing negative details about the business with a complete stranger but my husband and I decided to give them a chance. We were told that our lawn would be taken care of that week (via text). I responded back to Dan to find out when we could expect them and how much the service would be- to which I heard nothing. I contacted Dan again Thursday, to which he said he would definitely have someone from his crew out to do our lawn Friday. Well, it's Friday at 6:35pm and still nothing. I texted Dan to inquire- and he said "won't be today". I texted back saying that this whole experience had been very unprofessional and that he could remove us from his list and I got a very rude text back. Sad to see a good business be taken over by such an arrogant and unprofessional individual.
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Zero organization, workers slack as much as possible, are encouraged to cold call/harass potential clients, apply treatment even when asked not to, and the list goes on. They are nothing more than scam artists who rip off everyone from young employees as well as almost every customer. Look closely at the side of a weedman truck, and you can find that 'we kill weeds' was removed and replaced by the new slogan, 'we care for your lawn'. When my 'friend' asked what caused the change, the trainer replied ' because we don't kill weeds ' . Finally , the manager himself said he would not buy the services he provides.
I was promised summer weed control with unlimited service calls. I was told if I saw weeds after the treatment to call and they would return. 1 week after first treatment there were still weeds. I called Monday asking for another treatment. I was told it would be done at the end of the week but to continue mowing the weeds to stop from spreading. No one showed Friday so I called. They told me they would be there Saturday between 7 Am and 9 am. No one showed. I called again and received a call back with a voicemail stating they would be there Monday. I called them immediately back and said this is unacceptable. I left 7 voicemails and 1 email and no answer. What a horrible service. When they decide to answer their phone I will be demanding a refund.
Two guys from the lawn ranger showed up when they said they would. the day before they came out they asked if I had a sprinkler system because it had to be marked out so they did not run over the sprinkler heads with the aerator, well I forgot to mark it out instead of going away and coming back later when it was marked out they took the time to mark it out and aerate power rake and do a spring clean up. They were fast efficient and went above and beyond, also they gave me a good price with a seniors discout. Would I recommend thelawnranger you bet I would
I ALSO GOT SUCKERED INTO GETTING A 4 YEAR CONTRACT
I CALLED TODAY TO CANCEL IT AND THEY TELL ME IT WILL COST ME 266.66 FOR ME TERMINATING THE CONTRACT PLUS THEY PUT ON MY CREDIT CARD WITHOUT ME KNOWING
I HAD SOME SODDING PUT IN 2013 AT A COST OF 4000.00 DOLLARS
AND NOW THIS APRIL MY GRASS IS GONE
I HAVE BROWN DIRT ALL OVER AND THEY TELL ME ITS NOT GUARANTEED
NOT IMPESSED ,I HAVE REPORTED THEM TO THE FRAUD DEPARTMENT AT MY CREDIT CARD INSTITUTION DO NOT USE THESE PEOPLE .POOR WORKMANSHIP AND THEY NEVER ANSWER YOUR CALLS
We gave our number to receive their "free quote" and all we have received are voice-mail messages that either scream "hello" or just outright scream. Every time we pick up the phone when they call all we get is a man yelling non-sense. I recommend staying away from this business.
I do not want these people coming to my door anymore. It is only April 10 and they have been at my door twice in less then one week one of these times at 9 pm. I am sick and tired of this company, and will never get there services.
This company is awful to deal with. Constant calls trying to sell you extra packages you don't need and they don't respect request for cancellation. I used them for 1 year and my lawn doesn't look any better than it did last year. I asked them to not come back, I didn’t want their services this year and yet I got a invoice in my mailbox yesterday. I called to ask why a "Technician" was at my house when I didn't approve the service for this year and the woman on the phone said their services auto roll to the next year (they didn't have a record my cancellation request, complete BS). Thank goodness I changed my credit card before this happened so they couldn't charge me without permission.
From the 1st interaction, it was clear these guys know what they are doing. Realistic expectations and timelines were given upfront, then very experienced team delivered on them. They provide lots of advice, great website, easy to pay online, well written(typed) instructions, well-informed people on the phone- class act all around.
Best of all, after 3 years of service, my lawn is looking thick and healthy. (except under the pine tree) which they mentioned would never really grow and I'd need to mulch under it.
Great service, reasonable, and reliable. I would recommend this service to anyone. I am an ongoing client.
After the 1st year I noticed some reductions of weeds but now that the 2nd year is almost over my lawn is so green and thick and very little weeds left. They told me it would take 2 seasons to control my lawn which was full of weeds and they were right.
Service is very bad, I took my mower to them beginning of June, no news until July when I went there to inquire about it. they told me "we did not have time to check it", one week later they called me and told me it is the fuse, and the fuse is not covered by the warranty and will cost me around $60, but if we order the whole piece, the warranty will cover it.
Another month later, that is mid August they called me to tell me it is the charger, and again the charger is not covered by the warranty and they prepared an invoice of over $100 for the charger aside from the $40 that I paid as a security deposit in the beginning. I told that is not fair and there was nothing to do with the charger. they confiscated (stole) my $40, and why "stole": because when I called Ryobi they told me the charger is under warranty and it is clearly indicated in the mower's manuals and not only that, the respectful company "RYOBI" sent me by expedited mail the charger without any charge. this is the service I got from Atelier Guglia Jean & Fils and how they robbed me of $40
As far as my opinion is concerned, Exclusive Exteriors is the best sod removal and installation service provider in and around Toronto. Initially I was a little hesitant on giving this project to them. But thanks to my wife, she asked me to give the work of sod installation to Exclusive Exteriors and they really surprised me by providing me the things as I wished and within the tenure they promised. Thanks Exclusive Exteriors.
As I moved into my new house I just took over the services of the previous house owner. UNFORTUNATELY! I had to call 3-4 times before they came and did the job the previous owners had paid for. And still they only did half the job that was paid for.
After almost 3 weeks and 3-4 calls they still haven't come to cut the grass but claim that they cut it a week ago. And will chargé us for the non-cut. The grass is 7ich tall and that is not a one-week growth.